Please read these terms carefully before using our website, mobile app, or services.
Last updated: 3 October 2026
These Terms and Conditions ("Terms") govern your use of the Neck Tapers mobile application ("App") and the booking, loyalty and related services we provide through it. By creating an account, signing in, booking an appointment or otherwise using the App, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the App.
The App is operated by Ntapers Brockley Limited ("we", "us", "our"), a company registered in England and Wales.
Our shops trade as "Neck Tapers Barbers Brockley" (24–26 Brockley Cross, London SE4 2AA) and "Neck Tapers Barbers New Cross" (262 New Cross Road, London SE14 5PL).
You can access the App using an email address and password, Sign in with Apple, or Sign in with Google. If you use Apple or Google, you authorise us to receive information from that provider, such as your name, email address or private relay email, in accordance with its terms. We never receive your Apple or Google password.
When you create or complete your account, we ask you to provide:
We use this information to identify you when you visit the shop, contact you about bookings, operate your account and provide eligible offers. We do not ask for your birth year through the birthday field.
If you believe your account has been compromised, contact us at necktapers@gmail.com immediately.
You may delete your account at any time from within the App or by contacting us. When you delete your account:
Some limited records may remain where required for accounting, unresolved fees, fraud and offer-abuse prevention, dispute resolution or legal obligations. Historical information that has already been exported to our encrypted business archive may also remain there. Our Privacy Policy explains these records, their purpose and the applicable retention arrangements.
You can book appointments with our barbers through the App. A booking is only confirmed once you receive an in-app confirmation. We may, at our discretion, decline or cancel any booking.
All bookings require a valid payment method, which is saved securely through our payment processor, Stripe. You may use a supported debit or credit card or another payment method offered by Stripe. We do not store your full card details.
No payment is taken when you book and no funds are held on your card. We save the payment method so that the applicable fee can be charged if you do not attend or cancel less than 6 hours before your appointment.
If you attend your appointment as booked, the saved payment method is not charged for the booking and you pay for your service in the shop.
To ask us to remove your saved payment method, contact the shop.
We may charge a no-show or late-cancellation fee equal to 30% of your undiscounted booking total. The booking total includes the service and any add-ons selected for the booking, before any discount, offer or loyalty reward.
The fee may apply if:
By making a booking through the App, you authorise us to charge this fee to your saved payment method without further notice.
You may cancel without a fee if you cancel at least 6 hours before the scheduled appointment time through the Bookings tab in the App.
Because no payment is taken or held when you book, an eligible cancellation does not create a card-hold release or booking-payment refund.
Service prices are displayed in the App and may change from time to time. The price applicable to your booking is the price displayed at the time you confirm the booking, even if the price subsequently changes before your appointment. We reserve the right to update prices and services at any time without prior notice.
Offers, referral savings and loyalty rewards are applied in the shop at checkout. They do not reduce the amount used to calculate a no-show or late-cancellation fee.
Eligible completed paid haircuts earn loyalty stamps. Once you have collected 9 live stamps, you can choose to redeem your full card for a £1 haircut on your next eligible visit — the 10th visit in that loyalty cycle.
The reward is applied by the shop at checkout. Products are sold separately and are not included in the loyalty reward.
The booking and fee rules in section 3 still apply when you use a loyalty reward. Any no-show or late-cancellation fee is calculated from the full undiscounted booking total.
App bookings: An eligible stamp is added after the shop completes your booking and checkout.
Walk-in visits: You can earn an eligible stamp by tapping your phone on the shop’s NFC tag. Walk-in NFC stamps are limited to one per customer per London calendar day, with at least one hour between accepted taps.
Kids and Student services do not earn loyalty stamps.
Stamps cannot be transferred between accounts. However, if you attend with a friend who has paid for their own service, you may add their stamp to your account, provided you make this clear to the barber at the time and the second customer consents. Please note this in your booking or to the barber on the day.
We monitor stamp activity. If we have reasonable evidence of abuse — for example, multiple stamps claimed in a single day where only one booking or service has taken place, and the additional stamps are not accounted for as friend/family stamps — we reserve the right to:
We will tell you why we have made an adjustment if you ask.
Each loyalty card expires 12 months after the first stamp on that card was earned. All stamps on the same card expire together. Later bookings, stamps or account activity do not restart that card’s 12-month period.
We may change, suspend or end the loyalty programme, or change the rewards or stamp values, at any time. Where reasonably possible, we will give you notice via the App or email.
We want our shops to be safe and welcoming for staff and customers. We may refuse, cancel or terminate service if you engage in the conduct listed below. Where applicable, a no-show or late-cancellation fee properly due under section 3 may still be charged.
In serious cases, we may also ban you from booking further appointments and from entering our shops.
You must inform your barber before your service of any allergies, skin sensitivities, scalp conditions or relevant medical conditions. We use a range of products and tools, and we cannot accept liability for adverse reactions if you have not disclosed a relevant allergy or condition.
The final result of any haircut, shave or styling service depends on your hair type, hair condition, head shape and how clearly the desired style is communicated. We will always do our best to deliver the look you ask for, but we do not guarantee any specific outcome. If you are unhappy with your service, please tell the barber before you leave the shop. Any redos, adjustments or partial refunds are at our discretion.
By accepting these Terms, you agree that we may take photographs of your haircut or styling result during or after your service, and use those photographs for our portfolio, social media accounts, website, App and other marketing materials.
If you do not want a photograph to be taken, simply tell your barber verbally before or during the service and no photograph will be taken. There is no need to sign anything.
If we have already used a photograph of you and you would like it removed, email us at necktapers@gmail.com with details and we will remove it from any platforms we control within a reasonable time.
The reviews shown in the App are real Google reviews left by our customers. We display them in the App for information purposes only. The App does not allow users to post their own reviews. If you would like to leave a review, please do so on our Google Business profile.
You agree not to:
If you dispute a charge with your bank or card issuer (a "chargeback") for a fee that is properly due under these Terms — for example, a no-show fee or late cancellation fee that has been correctly applied — and we reasonably consider that the chargeback is not genuine, we reserve the right to:
If you believe a fee has been applied incorrectly, please contact us first at necktapers@gmail.com so we can resolve it.
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information we process includes:
We use this information to provide the App and shop services, manage bookings and loyalty, process applicable fees, prevent abuse, respond to customer reports, maintain security and meet accounting or legal obligations. See our Privacy Policy for full details.
The App, the "Neck Tapers" name, the "Masters of Barbering" tagline, our logos, branding, designs, images, text and all other content in the App are owned by Ntapers Brockley Limited or our licensors and are protected by copyright, trade mark and other intellectual property laws. You may not copy, reproduce, modify, distribute or commercially exploit any of this content without our prior written permission.
We try to keep the App available and working at all times, but we do not guarantee that it will always be available, uninterrupted, error-free or free of viruses or bugs. We may suspend or restrict access to the App for maintenance, updates or other operational reasons.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
Subject to section 13.2, and to the maximum extent permitted by law:
We are not liable for any failure to perform, or delay in performing, our obligations under these Terms where the failure or delay is caused by events outside our reasonable control. This includes (without limitation) illness or absence of staff, power failures, telecoms failures, payment processor outages, fires, floods, severe weather, acts of God, public health emergencies, government action and acts of terrorism. In such cases, we will contact you as soon as reasonably possible and try to rearrange your appointment.
We may update these Terms from time to time. The "Last updated" date at the top of this document tells you when. If we make material changes, we will give you reasonable notice through the App or by email. Your continued use of the App after the changes take effect means you accept the updated Terms. If you do not accept the changes, you should stop using the App and may delete your account.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
If we do not enforce any right under these Terms, that does not mean we waive it.
You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours, including to a successor in our business.
These Terms (together with our Privacy Policy) form the entire agreement between you and us in relation to the App and supersede any previous agreement between us on the same subject.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.
If you have any questions about these Terms or our services, please contact us: