Please read these terms carefully before using our website, mobile app, or services.
Last updated: 7 May 2026
These Terms and Conditions ("Terms") govern your use of the Neck Tapers mobile application ("App") and the booking, loyalty and related services we provide through it. By creating an account, signing in, booking an appointment or otherwise using the App, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use the App.
The App is operated by Ntapers Brockley Limited ("we", "us", "our"), a company registered in England and Wales.
Our shops trade as "Neck Tapers Barbers Brockley" (24–26 Brockley Cross, London SE4 2AA) and "Neck Tapers Barbers New Cross" (262 New Cross Road, London SE14 5PL).
You can only access the App by signing in with your Apple ID or Google account. We do not provide separate username/password sign-ups. By signing in, you authorise us to receive certain information from your chosen provider (such as your name and email address) in accordance with their terms.
When you first sign in, we ask you to provide:
This information is used to identify you when you visit the shop, contact you about your bookings and send you promotional communications. Your birth month and year are used only for promotional purposes (for example, birthday offers).
If you believe your account has been compromised, contact us at necktapers@gmail.com immediately.
You may delete your account at any time from within the App or by emailing us. When you delete your account:
We may retain certain information after deletion where required by law or for legitimate business reasons (for example, transaction records and tax records).
You can book appointments with our barbers through the App. A booking is only confirmed once you receive an in-app confirmation. We may, at our discretion, decline or cancel any booking.
All bookings require a valid payment method to be pre-authorised through our payment processor, Stripe. You can pay using a debit/credit card or Apple Pay. We do not store your full card details; these are handled by Stripe in accordance with their terms and privacy policy.
Pre-authorisation reserves funds on your card but does not charge you. Funds are only captured (charged) if you fail to attend, cancel late, or otherwise breach these Terms. If you attend your appointment as booked, the pre-authorisation is released and you pay for your service in-store as normal.
We charge a no-show / late cancellation fee equal to 30% of the booked service price in the following circumstances:
By making a booking through the App, you authorise us to capture this fee from your pre-authorised payment method without further notice.
You may cancel your appointment free of charge at any time more than 6 hours before the scheduled start time, via the My Bookings tab in the App.
Service prices are displayed in the App and may change from time to time. The price applicable to your booking is the price displayed at the time you confirm the booking, even if the price subsequently changes before your appointment. We reserve the right to update prices and services at any time without prior notice.
Each completed paid haircut at one of our shops earns you one (1) stamp on your loyalty card. When you reach six (6) stamps, you unlock a £1 service which can be redeemed against either:
The same booking and pre-authorisation rules in section 3 apply when redeeming a £1 service, including the no-show and late cancellation fee.
Stamps cannot be transferred between accounts. However, if you attend with a friend who has paid for their own service, you may add their stamp to your account, provided you make this clear to the barber at the time and the second customer consents. Please note this in your booking or to the barber on the day.
We monitor stamp activity. If we have reasonable evidence of abuse — for example, multiple stamps claimed in a single day where only one booking or service has taken place, and the additional stamps are not accounted for as friend/family stamps — we reserve the right to:
We will tell you why we have made an adjustment if you ask.
To keep loyalty cards active, stamps will expire after 12 months of account inactivity (no bookings or stamp activity). We may notify you before expiry but are not obliged to do so.
We may change, suspend or end the loyalty programme, or change the rewards or stamp values, at any time. Where reasonably possible, we will give you notice via the App or email.
We want our shops to be safe, welcoming places for staff and customers. We reserve the right to refuse, cancel or terminate service at any time, without refund of any pre-authorised or captured fees, if you:
In serious cases, we may also ban you from booking further appointments and from entering our shops.
You must inform your barber before your service of any allergies, skin sensitivities, scalp conditions or relevant medical conditions. We use a range of products and tools, and we cannot accept liability for adverse reactions if you have not disclosed a relevant allergy or condition.
The final result of any haircut, shave or styling service depends on your hair type, hair condition, head shape and how clearly the desired style is communicated. We will always do our best to deliver the look you ask for, but we do not guarantee any specific outcome. If you are unhappy with your service, please tell the barber before you leave the shop. Any redos, adjustments or partial refunds are at our discretion.
By accepting these Terms, you agree that we may take photographs of your haircut or styling result during or after your service, and use those photographs for our portfolio, social media accounts, website, App and other marketing materials.
If you do not want a photograph to be taken, simply tell your barber verbally before or during the service and no photograph will be taken. There is no need to sign anything.
If we have already used a photograph of you and you would like it removed, email us at necktapers@gmail.com with details and we will remove it from any platforms we control within a reasonable time.
The reviews shown in the App are real Google reviews left by our customers. We display them in the App for information purposes only. The App does not allow users to post their own reviews. If you would like to leave a review, please do so on our Google Business profile.
You agree not to:
If you dispute a charge with your bank or card issuer (a "chargeback") for a fee that is properly due under these Terms — for example, a no-show fee or late cancellation fee that has been correctly applied — and we reasonably consider that the chargeback is not genuine, we reserve the right to:
If you believe a fee has been applied incorrectly, please contact us first at necktapers@gmail.com so we can resolve it.
We process personal data in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018. Information we collect includes:
We use this information to provide our services, manage bookings and loyalty stamps, prevent fraud and abuse, and (where you have not opted out) to send you promotional communications. You can unsubscribe from marketing at any time.
For full details of how we collect, use and protect your personal data, please see our Privacy Policy.
The App, the "Neck Tapers" name, the "Masters of Barbering" tagline, our logos, branding, designs, images, text and all other content in the App are owned by Ntapers Brockley Limited or our licensors and are protected by copyright, trade mark and other intellectual property laws. You may not copy, reproduce, modify, distribute or commercially exploit any of this content without our prior written permission.
We try to keep the App available and working at all times, but we do not guarantee that it will always be available, uninterrupted, error-free or free of viruses or bugs. We may suspend or restrict access to the App for maintenance, updates or other operational reasons.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
Subject to section 13.2, and to the maximum extent permitted by law:
We are not liable for any failure to perform, or delay in performing, our obligations under these Terms where the failure or delay is caused by events outside our reasonable control. This includes (without limitation) illness or absence of staff, power failures, telecoms failures, payment processor outages, fires, floods, severe weather, acts of God, public health emergencies, government action and acts of terrorism. In such cases, we will contact you as soon as reasonably possible and try to rearrange your appointment.
We may update these Terms from time to time. The "Last updated" date at the top of this document tells you when. If we make material changes, we will give you reasonable notice through the App or by email. Your continued use of the App after the changes take effect means you accept the updated Terms. If you do not accept the changes, you should stop using the App and may delete your account.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
If we do not enforce any right under these Terms, that does not mean we waive it.
You may not assign or transfer your rights or obligations under these Terms. We may assign or transfer ours, including to a successor in our business.
These Terms (together with our Privacy Policy) form the entire agreement between you and us in relation to the App and supersede any previous agreement between us on the same subject.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales. You and we both agree that the courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.
If you have any questions about these Terms or our services, please contact us: