Quick answers and a fast way to reach us.
The fastest way to reach a real person is email. We monitor the inbox daily and reply quickly.
Email necktapers@gmail.comWe reply within 24 hours, Monday–Saturday.
Most issues are answered below. If yours isn't, email us — we'll sort it out.
Open the app, go to the Calendar tab, pick a service, barber, date and slot, then confirm with Apple Pay or card. You'll receive an email confirmation immediately.
Every visit earns you one stamp. Six stamps = one free cut.
Stamps are added automatically when you complete a booking, or when you scan our NFC tag in-shop at reception. If you cancel within 6 hours of your appointment, the stamp is voided.
Yes — from the Bookings tab. Cancel 6 or more hours before your appointment and we'll release the card hold with no fee. Cancel within 6 hours and a 30% late-cancellation fee applies.
Bookings are confirmed by authorising a deposit against your card. The amount is held, not charged, until the appointment is completed.
Cancelled bookings (with 6+ hours notice) release the hold within 5–7 business days, depending on your card provider.
Check your spam folder first. If it's not there, email necktapers@gmail.com with the booking date and barber name and we'll resend it.
In the app: Profile tab → tap your name → "Delete my account". You'll be asked to type Neck Tapers to confirm — this prevents accidental deletion. Once confirmed, your account, bookings history, and loyalty stamps are permanently deleted.
This action cannot be undone.
Email necktapers@gmail.com with a description of the issue, your account email, and (if possible) a screenshot. We'll get back to you within 24 hours.