Quick answers and a fast way to reach us.
The fastest way to reach a real person is email. We monitor the inbox daily and reply quickly.
Email necktapers@gmail.comWe reply within 24 hours, Monday–Saturday.
Most issues are answered below. If yours isn't, email us — we'll sort it out.
Open the app, go to the Calendar tab, pick a service, barber, date and slot, then confirm with Apple Pay or card. You'll receive an email confirmation immediately.
Eligible completed paid cuts earn loyalty stamps. Collect 9 live stamps, then choose to redeem your full card for a £1 haircut on your next eligible visit — the 10th visit in that loyalty cycle. Products are sold separately and are not included in the loyalty reward.
Kids and Student services do not earn stamps. Stamps can be added after an eligible completed booking or through an eligible in-shop NFC tap. A loyalty card expires 12 months after its first stamp.
Yes — use the Bookings tab in the App. You can cancel without a fee at least 6 hours before your appointment. If you cancel less than 6 hours beforehand, a fee of 30% of the undiscounted booking total — service plus add-ons — may be charged to your saved payment method.
No payment is taken and no money is held when you book. We securely save your payment method through Stripe so that the applicable fee can be charged if you do not attend or cancel less than 6 hours before your appointment. If you attend as booked, you pay in the shop as normal.
Check your spam folder first. If it's not there, email necktapers@gmail.com with the booking date and barber name and we'll resend it.
In the App, open Profile, tap your name and choose “Delete my account”. Follow the confirmation steps shown on screen.
Your active profile is deleted or anonymised and unused loyalty stamps are lost. Limited accounting, unpaid-fee, one-time-offer, encrypted archive, backup or payment-provider records may remain as explained in our Privacy Policy.
Email necktapers@gmail.com with a description of the issue, your account email, and (if possible) a screenshot. We'll get back to you within 24 hours.